faqs

how do I measure my windows correctly?

Please see our how to measure your windows for blinds section. Feel free to contact us if you have any questions or need help with this.

what types of blinds do you sell?

We sell three types of roller blinds – block-out, thermal and sunscreen, as well as vertical blinds, 50mm wooden venetian blinds, 50mm synthetic wood venetian blinds and 25mm aluminium venetian blinds.  We also sell components for these blinds on request.  For more information regarding our products, please see our blinds page.

I have a problem with my blind - what do I do?
If you have any problems with your blinds then please contact us by phone so that we can assist you.
do you offer a measure and quote service?

We offer a no obligation measure and quote service to all customers living in the Auckland and Hamilton region.  We also have agents in the Wellington and Christchurch regions who can provide you with a no obligation measure and quote. For customers who are happy to self measure and self install, we courier blinds nationwide.

I’m not in Auckland so how do I obtain a quote?

You can complete the self measure-self install quote form or contact us directly by phone or e-mail.

You can also ask a question on any one of the auctions we have on Trade Me or visit our Trade Me store.  Our user name is ‘mr blinds’.  We will endeavour to respond to you within one working day.

what are your courier charges?

We offer a low cost courier service for ALL our customers, no matter where in New Zealand.  Our courier charges are as follows:

  • Auckland region : $5.00 per blind
  • Remainder of the North Island: $10.00 per blind for the first three blinds, then $5.00 per blind thereafter
  • South Island: $12.00 per blind for the first three blinds, then $6.00 per blind thereafter
  • If you have a blind over 2.4m in length there is a minimum charge of $40 per order as we have to send your order by truck
  • If you live in a rural area there is a minimum charge of $40 as most of these orders also have to go by truck

Please ensure that your blinds are delivered to you in good condition before signing for them. If your blinds have been damaged in transit you must notify us within 48 hours of delivery, otherwise we will not be held responsible.

Any courier charges must be paid in full at the time of order.  We will notify you on the day of despatch and include a tracking number so that you are able to trace your order.

what is our price guarantee?
We are a New Zealand owned and operated blind manufacturer – there are no middle men, enabling us to produce our blinds without additional overheads.  We pass these savings directly on to you, allowing us to focus on what really matters – quality, service and value for money.

Our team has many years  experience in the industry and offer the best advice and customer service; not to mention the best prices – if you receive a cheaper quote for the same product, then we guarantee to beat it !

are they easy to install?
If you are within the Auckland region we can offer our measure and quote service where we will measure and install for you or alternatively you can measure and install the blinds yourself.  They are easy to install and we have a range of printable instruction sheets to assist you.  
do you offer a warranty?

Yes, our blinds come with a five-year warranty on fabrics and a three-year warranty on parts and workmanship (some conditions apply).  For full details please refer to our warranty page.

how do I obtain colour samples?
Please contact us directly and provide your postal address.  We can send colour samples for all of our blinds anywhere in the country for free.
what colours are available for the chain, controls and bottom rail?

For the bottom rail, we have a choice of either a round, oval or flat profile available in black, white, cream and silver. The control unit comes in either black, white, cream or grey, and the chains are available in black, white, cream or chrome.

what width can the blinds be?

In most cases, we are able to make roller blinds up to 2970mm in width, venetian blinds up to 2890mm in width, and vertical blinds up to 5000mm in width. See our other considerations section for more detail.

how long does it take to receive my blinds after I place an order?

Our approximate completion timeframe is within 10 – 15 working days from the date that your order is placed and/or payment is received.  For all freight and pick-up orders, full payment is required before we can process the order.  For all installation orders, we require a 50% deposit before we can process the order.

how can I pay for my blinds?

Payment can be made by cash, cheque, credit card or direct credit. EFTPOS payment is also available with our Auckland installer.

do you have a showroom where I can view samples?
Yes – we are located at 1C Lady Ruby Drive, East Tamaki, Auckland, and are open from 8am until 5pm during the week.  We are also open Saturday mornings from 9am until 1pm.  Pick-ups are also available from this address.
what is the best product for a humid bathroom area?
Our synthetic wood venetians, roller blinds and vertical blinds are suitable in humid areas as long as the room is reasonably well ventilated.  Our fabrics are easily cleaned and are treated for mould resistance.
why buy custom made blinds when I can buy readymade blinds?

Firstly, what are readymade blinds? Typically, a readymade blind is manufactured in Asia, in a limited range of sizes.  These are then shipped to NZ and either sold in DIY chain stores or sent to a reseller who may then cut them down to size to fit your window.
Readymade blinds are also generally of inferior quality which means the product either cannot stand up to daily wear and tear so it eventually breaks, or the colours fade leaving them with washed out looking blinds.  Many of these blinds use cheap components which will warp, discolour and eventually fall apart before your very eyes! Parts are hard to source or cannot be sourced at all. If the blind breaks you would have to replace the whole blind.
Another key issue with readymade blinds is of course that they actually don’t fit very well.  An ill-fitting blind may have a gap around the blind letting in sun light, and in the case of venetians if the blind is too long for the window then an unsightly bunching at the bottom occurs.
Also cut-down readymade blinds have issues with….

•    In the case of venetians – ladder distance in relation to the edge of the blind becomes too close.
•    In the case of roller blinds – possible fraying of material due to sub-standard cutting techniques.

Although readymade blinds are cheaper than custom made blinds, in our experience cut-down readymade blinds are often no cheaper than custom made blinds and there is often little to no after sales service.
Custom blinds are guaranteed to meet the needs and preferences of every homeowner. Every single unit that mr blinds has produced is tailor-made to fit the height and width of the window where it will be placed. Because of this, a perfect-looking window can be achieved every time.

100% kiwi owned & operated

Proudly located at the business capital of the country Auckland, we provide blinds nationwide in New Zealand servicing residential and commercial customers.

new zealand wide shipping

New Zealand wide shipping

We ship our window blinds throughout New Zealand from our Auckland manufacturing facility.

3 year warranty

five year warranty

Buy blinds with confidence as all blinds come with a 5 year warranty on fabrics, and a 3 year warranty on parts and workmanship.

easy installation

easy installation

All our blinds are easy to install and come with installation instructions, however, if you need further information regarding measuring or fitting your blinds then view our ‘how to’ page or contact us to find out how we can help.

free sample service

free sample service

From versatile dual roller blinds to our affordable vertical blind options, we're happy to send colour samples for all of our blinds anywhere in the country for FREE.

best price guarantee

best price guarantee

We guarantee not to be beaten on price. If you find a better price for the same product then we will beat it. You will receive quality custom blinds made specifically to your requirements for the best price.